MLO RESCUE

MLO Rescue is owned and operated by Ironclad Elevation Group LLC, doing business as MLO Rescue.

Depending on how you use the Services, we may collect the following categories of information.

Information You Provide

You may provide:

• Name
• Company name
• Job title
• NMLS number (if applicable)
• Email address
• Phone number
• Mailing address
• Username
• Password
• Billing information
• Customer support requests
• Uploaded documents
• Marketing content
• Images
• Logos
• CRM records
• Notes
• Calendar information
• Files
• AI prompts
• User-generated content

Customer Data

If you use the CRM or marketing features, you may upload:

• Lead information
• Realtor information
• Borrower information
• Contact lists
• Email addresses
• Telephone numbers
• Marketing notes
• Pipeline information
• Appointment information
• Campaign information

You represent that you have all necessary rights and permissions to provide this information to the Services.

Automatically Collected Information

When you use the Services, we may automatically collect:

• IP address
• Browser type
• Device type
• Operating system
• Language preferences
• Pages visited
• Features used
• Date and time of access
• Referral websites
• Session identifiers
• Crash reports
• Performance information
• Diagnostic information

Cookies and Similar Technologies

We may use:

• Cookies
• Local storage
• Pixels
• Web beacons
• Analytics technologies
• Session identifiers

These technologies help us:

• Authenticate users
• Remember preferences
• Improve performance
• Analyze traffic
• Secure the Services
• Measure marketing effectiveness

Users may control certain cookie settings through their browser, although disabling cookies may affect functionality.

We may use collected information to:

• Provide the Services
• Create user accounts
• Authenticate users
• Process subscriptions
• Process payments
• Deliver marketing tools
• Provide CRM functionality
• Improve artificial intelligence features
• Respond to customer support requests
• Send service-related communications
• Detect fraud
• Prevent abuse
• Protect security
• Improve products
• Develop new features
• Analyze usage trends
• Comply with legal obligations
• Enforce our agreements

Where required by applicable law, we process personal information based on one or more of the following:

• Performance of a contract
• User consent
• Compliance with legal obligations
• Legitimate business interests
• Protection of legal rights
• Other lawful bases permitted by applicable law

We do not sell your personal information in exchange for money.

To provide the Services, we may share personal information with trusted third-party service providers that perform services on our behalf. These providers are contractually or legally required to protect your information and may only use it for purposes related to providing services to MLO Rescue.

These service providers may include:

• Stripe, Inc. for payment processing, subscription billing, fraud prevention, and payment security.
• Cloud hosting providers.
• Email delivery providers.
• SMS and messaging providers.
• Analytics providers.
• Customer support platforms.
• Identity verification providers.
• Security and fraud prevention providers.
• Professional advisors, including attorneys and accountants, where reasonably necessary.
• Government authorities or law enforcement agencies when required by applicable law or legal process.
• Successors or purchasers in connection with a merger, acquisition, financing, reorganization, or sale of all or substantially all of the Company's assets.

Stripe Payment Processing

MLO Rescue uses Stripe to securely process payments made through the Services.

When you submit payment information, your payment card details are transmitted directly to Stripe using encrypted connections. Ironclad Elevation Group LLC does not store complete payment card numbers, card verification values (CVV), or other sensitive payment authentication data on its own servers.

Stripe may collect and process information including, but not limited to:

• Name
• Billing address
• Email address
• Payment card information
• Payment history
• Device information
• IP address
• Fraud detection information
• Transaction metadata

Your use of Stripe's payment processing services is also subject to Stripe's Privacy Policy and applicable terms.

We encourage users to review Stripe's Privacy Policy to understand how Stripe collects, uses, and protects personal information.

MLO Rescue receives only the information reasonably necessary to process subscriptions, verify successful payments, manage billing, detect fraud, and provide customer support.

The Company does not sell payment information and does not use payment information for advertising purposes.

Users may submit content to the Services.

You retain ownership of your original content.

You grant Ironclad Elevation Group LLC a limited license to host, store, process, transmit, display, and back up such content solely to operate and improve the Services.

We use administrative, technical, and physical safeguards designed to protect information against unauthorized access, use, alteration, or disclosure.

Examples may include:

• Encryption where appropriate
• Secure authentication
• Access controls
• Security monitoring
• Routine software updates
• Backup procedures

No method of electronic storage or transmission is completely secure. We cannot guarantee absolute security.

We retain information for as long as reasonably necessary to:

• Provide the Services
• Maintain user accounts
• Meet legal obligations
• Resolve disputes
• Enforce agreements
• Protect legitimate business interests

Retention periods may vary depending on the type of information and applicable legal requirements.

Depending on your location and applicable law, you may have rights to:

• Access personal information we maintain about you
• Correct inaccurate information
• Request deletion of certain information
• Request a copy of your information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications

We will evaluate requests in accordance with applicable law.

We may send:

• Account notifications
• Billing notices
• Security alerts
• Product updates
• Customer support responses
• Marketing communications (where permitted)

You may unsubscribe from marketing emails using the unsubscribe link provided in those emails. Certain transactional communications are necessary to provide the Services and cannot be opted out of while maintaining an active account.

If you choose to receive SMS messages, you may receive messages relating to your account or Services.

Message frequency may vary.

Message and data rates may apply.

You may opt out by following the instructions provided in the message or contacting customer support.

The Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If we become aware that we have collected such information, we will take reasonable steps to delete it.

The Services are operated from the United States.

If you access the Services from outside the United States, you understand that your information may be transferred to and processed in the United States or other countries where our service providers operate, subject to applicable law.

The Services may integrate with or link to third-party websites, software, or services.

We are not responsible for the privacy practices of third parties. We encourage users to review the privacy policies of those third parties before providing personal information.

We may update this Privacy Policy from time to time.

When material changes are made, we will update the "Last Updated" date and, where appropriate, provide additional notice.

Your continued use of the Services after changes become effective constitutes acceptance of the revised Privacy Policy.

Questions regarding this Privacy Policy may be directed to: